The CADA Connect Experience

Understanding your business is the key to ours. From the big picture to the granular details, we conduct a thorough review of your organization to ensure our solutions are tailored to your current and future needs.

Research

  • We get to know you, your business, and your industry
  • We analyze your goals: not just what they are, but why they’re important
  • We start sketching out ways for you to meet those goals

Recommend

  • We meet with you and discuss the results of our research
  • We outline your available options
  • We recommend the ideal solution for your business

Realize

  • We keep you informed and up to speed
  • We manage your project from start to finish
Data & Networks

We’ll source the most efficient, cost-effective and reliable network for your business – and your budget.

Voice

UCaaS, CCaaS, VoIP, TOM, mobile: We’ll work to identify the voice solution that best suits your company’s needs.

Cloud

Cloud voice solutions are flexible, scalable and accessible from anywhere. We can help you plan, implement and grow your cloud infrastructure.

IT Managed Services

From proactive monitoring to dedicated 24/7 assistance, we’ll deliver the right IT solution for your team and your customers.

Strategic Partnerships

Our network of industry experts are here to simplify your operations and tackle your most pressing IT concerns.

Business Continuity

Your business continuity plan can mean the difference between a minor setback and a major catastrophe. We can show you how to minimize your risk and maximize your peace of mind.

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Main Content

Support Numbers

For immediate help with outages, network issues or billing questions, it is important to contact your service provider directly in order to get in their support que.

You can find their contact info below. Once you have contacted the carrier, please email CADA Connect at support@cadaconnect.com and our team will assist you.

Provider Customer Service Technical Support Billing & Accounts
ACC Business

888-286-2686

rm-custcareagnt@accbusiness.com

410-423-6500

AireSpring

800-825-1055, Opt 1 then Opt 3
customerservice@airespring.com

AT&T

CA, NV: 888-613-6330
TX, AR, MO, OK, KS: 800-246-8464
UVerse Cust Service: 888 288-8339
SMB Conceirge Team: 844-591-4852

800-332-1321
DSL: 877-722-3755

Birch

888-275-0777

866-424-5100

866-424-5100

Broad Sky Networks

877-291-9575
support@broadskynetworks.net

877-291-9575, Opt 3
trouble@broadskynetworks.net

877-291-9575, Opt 2

Broadview Networks

800-276-2384

Broadvoice

888-325-5875

866-431-1626
support@broadvoice.com

888-325-5875
billing@broadvoice.com

Bullseye Telecom

877-638-2855

CallTower

800-347-5444
support@calltower.com

CenturyLink

800-860-1020

Circuits: 800-524-5249
DSL: 888-777-9569

800-860-1020

China Unicom

Los Angeles: 909-987-8588
San Jose: 408-215-1946
New York: 732-767-6686
Washington DC: 703-880-6888
Toronto: 416-223-8688

US: 213-622-2195
Global: 888-880-5698

Cogent

877-726-4368, Opt 1
support@cogentco.com

877-726-4368, Opt 2

877-726-4368, Opt 1
billing@cogentco.com

Comcast

Post Order Acceptance/
Pre-Installation Scehduling: West Division: 866-971-0339
Central Division: 855-336-6983
Northeast Division: 866-347-7357

SMB/Coax: 800-391-3000
PRI: 877-543-3961
PRI w/ Coax/Fiber: 855-368-0600
Enterprise/Fiber: 800-741-4141
Hospitality: 877-229-5999
BVE: 800-472-4176

SMB/Coax: 800-391-3000
PRI: 877-543-3961
PRI w/ Coax/Fiber: 855-368-0600
Enterprise/Fiber: 800-741-4141
Hospitality: 877-229-5999
BVE: 800-472-4176

Cox

949-546-2020

Datavo

877-732-8286

Digium

256-428-6175

877-344-4861

EarthLink Business

855-352-2731
customercare@earthlinkbusiness.com

Effortless Office

855-363-6863, Opt. 1

855-363-6863, Opt. 3

Entelegent

800-975-7192

FiberLight

800-672-0181

NOC@fiberlight.com

Five9

866-553-1459
cases@five9.com

Frontier

800-239-4430
FiOS: 877-600-1512

Granite Telecom

866-847-5500
custserv@granitenet.com

GTT

877-385-5252

Hypercore Networks

855-979-0495

855-979-0495, Option 1
support@hypercorenetworks.com

855-979-0495, Option 3

inContact

800-826-8028

800-826-8028

Impact Telecom

888-411-1175, Option 3
customersupport@impacttelecom.com

866-557-8920
noc@impacttelecom.com

888-411-1175, Option 1

Electric Lightwave

866-871-1114
support@integratelecom.com

Intermedia

877-880-0055, Opt 3

877-880-0055, Opt 4

Jive

877-548-3003

877-548-3003

877-548-3003

Level 3

877-253-8353

877-453-8353

877-253-8353, Opt 3
billing@level3.com

Masergy

877-462-7374
csc@masergy.com

Mediacom

800-379-7412

800-379-7412

MegaPath

877-611-6342

800-455-5546
support@megapath.com

tier1.billingsupport@megapath.com

Mitel

800-574-1611

800-722-1301

NeoCloud

866-431-2963
support@neocloud.com

NetFortris

888-469-5100
support@netfortris.com

NetWolves

800-676-8870

800-676-8870, Opt. 1 or 2

800-676-8870, Opt. 3

NewCloud

877-NCN-0911
support@newcloudnetworks.com

Nitel

866-892-0915
noc@nitelusa.com

866-892-0915
noc@nitelusa.com

773-529-6300
billing@nitelusa.com

NTT America

877-868-8638, Opt. 3
noc@ntta.com

877-868-8638, Opt. 2
billing@ntta.com

One Ring Networks

404-303-9900, Opt. 2

404-303-9900, Opt. 2

404-303-9900, Opt. 3

PGi

719-457-6901

Powernet

800-860-9495

800-860-9495
Opt. 3 for Voice
Opt. 4 for Internet

800-860-9495, Opt. 5

QOS Consulting

800-767-6990
support@qos-consulting.com

800-767-6990
support@qos-consulting.com

RapidScale

866-686-0328
support@rapidscale.net

866-686-0328
support@rapidscale.net

RingCentral

800-595-8110

800-595-8110

Rogers

800-496-4401

Savvis

888-638-6771
ssc@savvis.net

Silver Star Telecom

877-782-7662
support@silverstartelecom.com

Skyriver

866-759-7483

858-812-5280, Option 2

858-812-5280, Option 3

SolEx

800-585-6601

Sonic

877-706-5662
support@sonic.com

Spectrum Business

800-314-7195

800-314-7195

800-314-7195

Sprint

800-927-2199

800-877-5045

888-888-4444

T-Mobile

877-453-1304

Time Warner Cable

877-892-4662
SMB Failed Install: 855-588-6793877-892-4662

877-892-4662

877-892-4662

TouchTone

800-900-5474
business.support@touchtone.net

Towerstream

800-306-6993
support@towerstream.com

866-848-5848 x740
billing@towerstream.com

TPx

877-487-8722, Opt 3
Premier Accounts: 888-611-8722 (Accounts
that bill over $7500 MRC)
Cloud Product Support: 855-444-8722

877-487-8349, Opt 2
RROCManagementEscal@telepacific.com

Verizon

800-265-2316

ViaWest

866-808-9378

Virsage

866-929-8092, Option 2
support@virsage.com

866-929-8092, Option 3

Vonage

844-399-5339

888-287-9199

Voxox

866-514-8647
support@voxox.com

Voyant

866-317-8726
care@voyant.com

888-217-6323
repair@voyant.com

866-629-8200, Option 3
billing@voyant.com

Windstream

855-221-2141
855-340-2001 (Level 1 Escalation)
855-340-2002 (Level 2 Escalation)

855-221-2141
855-340-2001 (Level 1 Escalation)
855-340-2002 (Level 2 Escalation)

866-629-8200, Option 3
billing@voyant.com

XCast

310-861-4700, Opt. 3
support@xcastlabs.com

310-861-4700, Opt. 4
NOC: 310-861-4700, Opt. 5

XO

888-575-6398

888-575-6398

888-575-6398

Zayo Group

888-636-2778

888-636-2778
service@above.net

billing@zayo.com

ZeroOutages

888-383-3841

888-383-3841